UNICO 20°87° Hotel Riviera Maya Venue

We hosted a multi-day Hindu destination wedding at UNICO 20°87° Riviera Maya with approximately 90 guests. While the property itself is beautiful and the food and beverage offerings throughout the weekend were very good, our experience as wedding hosts was deeply disappointing due to significant operational failures during our event.

Issues began Thursday night, when power across the resort went off and on multiple times. Several guests, including ourselves, experienced intermittent electricity while at dinner and were left sitting at tables in the dark. While disruptive, we assumed this was temporary.

The situation escalated significantly on Friday morning, the day of our welcome event. From approximately 10:00 AM Friday until early Saturday morning, there was no running water in guest rooms across the resort. Guests were unable to flush toilets, wash their hands, or shower upon arrival—this included elderly family members—immediately prior to scheduled wedding events. Many guests had just traveled and were preparing for the first formal ceremony of the weekend.

This outage lasted nearly 24 hours and was not communicated to guests upon check-in. The lack of basic sanitation placed our guests in extremely uncomfortable situations and left us, as the bride and groom, scrambling during what should have been a joyful and carefully planned start to our celebration. I personally did not have access to a shower prior to our first wedding event.

While restaurants, pools, and some public areas remained open, the absence of running water in guest rooms during a contracted wedding event is a serious failure. Access to public areas or a spa does not reasonably mitigate the inability to use restrooms or maintain basic hygiene for dozens of guests preparing for scheduled ceremonies.

We raised these concerns with resort staff while still on property and were told the matter had been escalated and would be followed up on. After returning home, no one reached out. Despite multiple attempts to resolve this privately, the resort declined to offer compensation proportional to the severity, timing, and scope of the disruption.

We are sharing this review so future couples can make a fully informed decision. While many staff members worked hard under difficult circumstances, the lack of preparedness for major infrastructure failures—and the handling of the situation afterward—was deeply disappointing for a once-in-a-lifetime wedding event.